Refund policy
Thank you for shopping with Laurel Studio. Please read this policy carefully before making a purchase.
Digital Products – All Sales Final
Due to the nature of our products, all items sold by Laurel Studio are digital products delivered electronically. Once a digital product has been accessed or downloaded, we are unable to offer refunds, returns, or exchanges.
By completing a purchase on our website, you acknowledge and agree that all sales are final.
Exceptions & Support
While we do not offer refunds on digital products, your satisfaction is very important to us. If you experience any of the following issues, please contact us and we will do our best to help:
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Difficulty accessing or downloading your purchased product
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Technical issues related to the file delivery
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Accidental duplicate purchases
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Questions about how to use the product as intended
In some cases, we may offer:
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Troubleshooting assistance
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Replacement files
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Store credit
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Alternative solutions at our discretion
Any such resolution is offered as a courtesy and does not guarantee a refund.
Incorrect or Unauthorized Purchases
If you believe your purchase was made in error or without authorization, please contact us as soon as possible at hello@laurelstudio.co so we can review the situation.
Chargebacks & Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute. Many issues can be resolved quickly through our support team, and filing a chargeback may delay resolution.
Contact Us
If you have questions about this Refund Policy or need assistance with your purchase, please reach out to:
Email: hello@laurelstudio.co
Website: www.laurelstudio.co